🧩 Which calls are included in Call history?
Only calls made via virtual numbers are shown in the Call history. Peer-to-peer (P2P) calls and direct concierge calls that bypass virtual numbers won’t appear in the list.
The history also includes forwarded calls — including redirections to GSM numbers via SIP trunks — along with their statuses.
🎚️ Can I customize which columns are shown in the call history table?
Yes. Click the ︙ three-dot menu in the top-right corner of the table and select Show/hide columns to configure your preferred view.
⏱️ What’s the difference between Duration and Talk duration?
Duration shows the total time from when the call started to when it ended — including ringing.
Talk duration shows only the time from when the call was answered to when it ended. If the call wasn’t answered, Talk duration will be zero.
👉 Read more in the Call history guide.