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Only calls made via virtual numbers are displayed shown in the Call history. Direct panelPeer-to-panel calls or peer (P2P) calls and direct concierge calls without a that bypass virtual number numbers won’t appear here.
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in the
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list. Call history is stored indefinitely unless manually deleted by the BAS-IP team during server maintenance
The history also includes forwarded calls — including redirections to GSM numbers via SIP trunks — along with their statuses.
🎚️ Can I customize which columns are shown in the call history table?
Yes. Click the ︙ three-dot menu in the top-right corner of the table and select Show/hide columns to configure your preferred view.
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⏱️ What’s the difference between Duration and Talk duration
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Duration shows the total time from when the call started to when it ended — including ringing.
Talk duration shows only the time between call pick-up and call endfrom when the call was answered to when it ended. If the call wasn’t answered, this value Talk duration will be zero.
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👉 Read more in the Call history guide.