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FAQ
What is a license?
A license is a set of permissions that grants access to specific features and resources within the BAS-IP Link ecosystem. These licenses enable controlled use of system capabilities, such as virtual numbers, mobile applications, and advanced integrations, ensuring that resources are distributed efficiently across user groups and projects.
Why are licenses necessary?
Licenses are essential for managing access to system features in an organized and scalable way. They allow administrators to allocate resources based on the specific needs of a project or user group, providing flexibility while ensuring cost control. Without licenses, it would be impossible to define limits, enable premium functionalities, or maintain structured access for diverse users.
How are licenses distributed across groups?
Licenses are distributed hierarchically, starting from the parent group (such as a distributor or a company administrator) and cascading down to child groups like buildings, apartments, or individual users. Each group inherits its license limits from the parent group, but administrators can set specific restrictions or enhancements at lower levels. For example:
A distributor allocates licenses to a dealer for managing a residential complex.
The dealer assigns resources to individual buildings or apartments within the complex.
Specific roles, such as a concierge or a technical manager, can be granted additional functionality.
What happens when a license expires?
When a license expires, the following occurs:
Access limitations: Users or groups relying on the expired license lose access to the features tied to it, such as mobile applications or SIP calls.
Automatic fallback: If the group has an alternative license (e.g., a Basic license), the system automatically reverts to the available license type.
Notifications: Administrators receive reminders prior to expiration, allowing them to renew licenses proactively. To prevent interruptions, licenses should be renewed or upgraded before their expiration date.
Are licenses transferable between projects?
No, licenses are tied to the group or project for which they were issued. They cannot be transferred to another group or project. This ensures that resource allocation is consistent and prevents discrepancies in usage tracking. However, if a user or group transitions to a new project, a new license must be purchased or assigned for continued access to features.
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