🧩 Which calls are included in Call history?

Only calls made via virtual numbers are displayed in Call history. Direct panel-to-panel calls or concierge calls without a virtual number won’t appear here.

📅 How long is call history stored in the interface?

Call history is stored indefinitely unless manually deleted by the BAS-IP team during server maintenance.

🎚️ Can I customize which columns are shown in the call history table?

Yes. Click the ︙ three-dot menu in the top-right corner of the table and select Show/hide columns to configure your preferred view.

💡 What does Talk duration mean?

Talk duration shows the time between call pick-up and call end. If the call wasn’t answered, this value will be zero.

👉 Read more in the Call history guide.