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Forward

Forward

Translations

To make a call between a panel and an indoor video entry phone (monitor) by pressing the button of the required apartment or entering its number, the panel and the monitor must have the same building and unit number in apartment settings. Also for monitors, you must indicate corresponding information about the floor, apartment, and device number.

If there is no monitor, it is turned off or such settings are missing, you must make forward queues for apartments to redirect calls to IP addresses or SIP numbers.

During a call, the entrance panel checks its forwarding queue only when it fails to find any monitors according to the entered values of the building, unit, floor, and apartment. If you want to enable the Forwarding from the beginning (without searching the corresponding monitor via the internal protocol), you need to set different logical addresses for the panel and the monitor. For a detailed explanation of correct logical address configuration, please refer to the Forwarding from the entrance panel article.

Forward settings

Two forwarding modes are available: 

  • all at once: the call is made to all numbers simultaneously. 

  • one by one: the call is made to the numbers in turn with a 20-second delay.

If a call to a monitor is manually rejected on the monitor, the entire call sequence stops. The panel does not proceed to the next numbers in the forwarding queue.

How to make a new forward queue:

  1. Log in to the entrance panel web interface using the admin username and the password you created when first setting up the device or after a factory reset.

  2. Open the Forward tab and click New Forward.

  3. Enter your Apartment Number which consists of the floor and room number. For example, 223 indicates apartment 23 located on the 2nd floor. Entering this number on the panel the queue will work.

The apartment number is formed from two values: floor No. and the apartment No. This data is also entered in the monitor address settings. For example, number 101 corresponds to an apartment located on floor No. 01 (0 at the beginning can be omitted when entering) and apartment number 01. If you want to create forwarding for apartnemt No. 50 located on the 10th floor, in the Apartment number field you must enter 1050. 

  1. Enter the Forward Number (directions for call forwarding). You can add up to 8 numbers for forwarding. Calls can be made both via P2P and via the SIP protocol.

Format for calls via P2P:

Two formats for numbers are available:

  • sip:1@192.168.1.65, where 1 is the number displayed for the callee, and 192.168.1.65 is the IP address of the SIP client (or the device running a softphone);

  • sip:192.168.1.65, where 192.168.1.65 is the IP address of the SIP client.

Format for calls to SP-02:

  • sip:192.168.1.99, where 192.168.1.99 is the IP address of the handset.

 

Format for calls via SIP:

  • sip:5588@us.sip.bas-ip.com, where 5588 is the SIP number, and us.sip.bas-ip.com is the SIP server address (IP or domain).

You can use the short format (only SIP number) when calling via the first SIP account.

For the second SIP account, you must use the full format:

  • sip:number@server_domain_or_ip

Using SIP accounts in forwarding rules:

If 2 SIP accounts are configured on the panel:

  • Calls via the first account require only a SIP number (e.g. 5588);

  • Calls via the second account require a full SIP address in the format: sip:number@server_domain_or_ip.

If forwarding includes numbers from different SIP servers:

  • Use One by one mode;

  • All at once mode is not supported in this case.

Flexible routing between SIP accounts for a single apartment is not supported.

  1. Save the forward queue by clicking Confirm.

Forwarding will work correctly even if numbers for both P2P and SIP calls are entered in the same queue.