SIP number registration

Owned by BAS-IP
Last updated: Dec 01, 2023
3 min read

For the connection between a device and the BAS-IP Intercom app, you must add your SIP number to the app. The number must differ from the number indicated in the device settings. So, you need to have at least 2 SIP numbers to call from the app to the device and vice versa.

You can register a SIP number with the BAS-IP Intercom app in 2 ways: manually or with the help of remote configuration.

How to register a SIP number with the BAS-IP Intercom app manually?

  1. Beforehand, you must register with the SIP server and create a SIP number.

  2. In the SIP server, open the Virtual numbers tab with information about your numbers.

  3. Open the BAS-IP Intercom app.

  4. In the Assistant menu, press Use SIP Account.

     

  5. Enter information about the SIP number, its password, and transport (this info you can find in the Virtual numbers tab of the SIP server).
    Pay attention to the Country field. You must choose the country corresponding to the server where you registered and to the server address of your SIP number. For example, you use sip:57312@us.sip.bas-ip.com, so you must choose the USA in the app.

For correct functioning, the SIP number indicated in the device settings and the BAS-IP Intercom app must be linked to the same SIP server. Also, this server must correspond to a country indicated in the app.     

Pay attention that after entering the password incorrectly 3 times, your IP address will appear in the ban list. Information on how to unblock IP addresses you can find here. 

  1. After data input, press Login.

  2. When all steps are completed, the Registered status will be displayed at the top of the app. Also, the number name and SIP server will be shown in the account information.  

How to use the remote configuration feature?

  1. Open the Assistant menu in the BAS-IP Intercom app.

  2. Press Fetch Remote Configuration.

  3. Press Scan QR.

  4. Log in to your account at the BAS-IP SIP server corresponding to your country and open the Virtual numbers tab.

  5. Choose the number you want to add to the app and click App settings.

  6. With the help of BAS-IP Intercom, scan the QR code on the app settings page.

  7. After pressing Fetch and Apply in the Intercom app, all information about the SIP number will be automatically added to the app. As a result, the number will be registered and ready to use.

  8. When all steps are completed, the Registered status will be displayed at the top of the app. Also, the number and SIP server will be shown in the account information.