FAQ

Owned by Karyna Kompaniiets

Last updated: Apr 02, 2025 by Karyna Kompaniiets

Explore quick answers to common setup questions:

What elements are required for basic setup and functioning?
How to add root group?
How to generate groups?
How to distribute licenses across group levels?
How to add a device to the Link server?
What settings must be done on the device for the Link server correct operation?
What to do if I receive “Has no media support” notification?
Where can I view ACS logs for access events and troubleshooting?
Why access restriction is required?
How to create access restriction?
How to configure access rights for separate projects?
How to configure license plate recognition?
How to register a new user?
How to activate a user profile?
How to check which roles a user can manage?
How to add an identifier?
How to revoke an identifier from a user?
How to create a guest identifier?
How to create a virtual number?
How to upload a contact book with individual tenant numbers?
How does the automatic forwarding feature work?
Where do I configure SIP trunks and what data do I need to enter?
How to configure manual call forwarding for intercom calls?
How to view call history and missed calls?
How to limit users if they have not paid for some features?
How to correctly apply licences for mobile application to users?
How to limit the number of SIP number and mobile application licenses available for a group?
Why can’t I assign a profile to a user?
Why can’t I remove myself from a group?
How to notify residents of important information or survey them?
How to create access restriction for an elevator?
How to configure an elevator controller?
How to manage amenities and reservations?