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Call forwarding to mobile phones configuration (using the indoor monitor)

Call forwarding to mobile phones configuration (using the indoor monitor)

With the help of forwarding you can redirect calls from one device to another. Here you can find a detailed description of call forwarding configuration for various device types: 

How forwarding works 

Forwarding from the indoor video entry phone (monitor) to mobile device(s) consists of the following stages: 

  • the call from the entrance panel is directed to the monitor via the internal protocol;

  • when the monitor receives this call, it checks if it has forwarding queue(s) with a specific SIP and informs the panel about the presence;

  • together with the call to the monitor, the panel makes a call to the SIP numbers specified in the monitor forwarding queue(s).

Preparation before forwarding configuration 

1. Download the BAS-IP Intercom app onto your mobile device(s). This app is necessary for making/taking SIP calls via your mobile device(s). 

2. You must register with the SIP server. This service provides SIP numbers required for making calls between various devices.

BAS-IP SIP service has 3 global regions (Asia, the USA, and Europe) and includes servers for corresponding countries. For correct SIP calls operation, you must register an account at your country server and provide these data for devices and BAS-IP Intercom settings. To register with the service: 

1. Open the SIP server web page. URL depends on your country and check here. For example, United Kingdom residents must register at gb.sip.bas-ip.com. The following interface will be displayed in the browser:

2. To open the registration form, click Sign up

3. Enter your current email, create a password and confirm it by re-entering.

4. Click Create.

5. Go to your email to confirm a new account.

6. Follow the link from the letter (the system will send it automatically).

Your account will be considered inactive without confirmation.

7. After confirming the account, you can enter it. 

8. In a new tab click Sign in and enter your email and password for authorization.

3. Add your device(s) to receive at least 5 virtual numbers.

1. Log in to the free BAS-IP server corresponding to your country (from Step 2).

2. Open the Add device tab.

3. Open the BAS-IP Intercom app (downloaded in Step 1).

4. Press Scan QR in the Assistant that opened.

5. Scan the QR code from Add device tab.

6. Scan the 2nd QR code from the device backside or its box. 

If a QR code from the device backside or its box can not be scanned or is absent, contact the BAS-IP support team. Send an email to support@bas-ip.com with a photo of the device serial number and mention your account email.

7. After adding the device, you will have the opportunity to create and set up 5 virtual numbers for SIP calls. 

4. Create SIP numbers for your devices. Each device must have a unique number. So, if you have 1 panel, 1 monitor, 1 mobile device, it is enough to create 3 SIP numbers. If you have more mobile devices create additional numbers.

1. Log in to your account at the corresponding to your country BAS-IP server (created in Step 2).

2. Go to the Virtual numbers tab. 

3. Click Add number.

4. The system will automatically generate a SIP number. You must enter its display name and password.

5. Choose the type of DTMF protocol (RFC 2833 or SIP INFO). All BAS-IP devices work with RFC 2833 protocol.

6. Save information by clicking Create.

5. Enable and configure SIP for the entrance panel.