How to configure manual call forwarding for intercom calls?

Create a manual forwarding rule to redirect calls from one virtual number to another number — mobile or virtual — based on custom conditions:

1. Go to Telephony settings → Forward rules and click the ➕ icon in the lower-right corner.

2. Enter a name for the rule.

3. Under Forward settings, select a condition (e.g. forward after 10 seconds if no answer).

4. Select one of the call forwarding modes:
    • Immediately — calls will be forwarded to the first call queue without delay;
    • If no answer within X seconds, busy or error, then forward to — calls will be forwarded to the next queue only if the previous one fails, is busy, or not answered within the defined time.

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5. Click ➕ Add call queue, then click ➕ and select:
    • Virtual number — from the system list;
    • Phone number — a mobile number if SIP trunks are enabled.

6. If adding a mobile number:
    • enter it in international format (e.g. +447975777666);
    • click ✓ to confirm;

7. Add multiple queues if needed.

8. Click 💾 Save in the bottom-right corner.

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If you want to configure call forwarding directly for a specific virtual number, you can set it up individually without creating a global rule.

Go to Telephony settings → Virtual numbers, then click the ✏️ next to the number you want to edit. In the Forward settings section, select Manual settings. This lets you define call queues and conditions right inside the number, using the same options as in a global rule.

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👉 Read more in the Forward rules guide.