Owners of intercoms (or those responsible for their configuration) of supported equipment.
- Vladislav Turzai (Unlicensed)
- Customer Support
Welcome to the guide for setting up your object and equipment in the Link system. In this manual, we will explain the migration process from Intercom to Link, as well as the necessary steps for configuring objects, adding equipment, inviting residents, and more. We will also discuss the procedure for automatic equipment configuration and the additional features that will be available after the transition.
How was the migration executed?
We have taken care of your comfort and have worked to automate as many processes as possible to make the transition to Link simple and quick. We automatically created your account, issued licenses, prepared tools for exporting and importing users, and much more to expedite the process.
You will only need to complete a few simple steps that will take minimal time, and you will be able to enjoy all the benefits of the system immediately.
Scope of Work
This section outlines the steps you will need to undertake for the successful setup of your object and equipment within the Link system. By following these steps, you will ensure a smooth transition from your current intercom system to Link, allowing you to reap the benefits of improved functionality and efficiency.
1. Creating the Object Structure
Establishing a digital representation of your physical structure (e.g., buildings, floors, apartments) allows for effective organization and management within the Link system. This setup facilitates seamless interaction and navigation for both users and administrators.
2. Adding Devices to the Object
Integrating devices such as intercoms, monitors, and panels into the Link system is crucial for ensuring their proper functionality. This step enables centralized management and control of devices, enhancing user experience and operational efficiency.
3. Automatic Addition of Users to Groups
Streamlining the process of adding residents to their respective apartments simplifies user management. This step ensures that users can easily receive access to the platform while minimizing administrative workload.
4. Standard Addition of Users to Groups (Manual Process)
This method allows for a more tailored approach to user management, enabling administrators to set specific permissions and configurations for each user. It is essential for ensuring that each resident has appropriate access based on their needs.
5. Completing Link Setup from the User's Side
Inviting users to complete their registration activates their accounts, granting them access to the features of the Link platform. This step is vital for ensuring that residents can fully utilize the system and stay informed about the building's services.
6. Adding Family Members by the User
Allowing users to invite family members promotes inclusivity and ensures that all relevant individuals have access to the platform. This step enhances community engagement and makes it easier for families to stay connected through the system.
Creating the object structure
This is a key stage in configuring the system, allowing you to recreate the structure of your object in a digital format, which facilitates further work.
Imagine you have a residential complex with three entrances, each containing five floors, and on each floor, there are ten apartments. You will be able to manually represent this structure as it appears in real life and interact with it as you wish. In this section, we will show you how to do this quickly and correctly.
Go to the Object group section in User management.
Click on the three horizontal dots next to the object to open the menu.
In the menu that appears, select Generate groups of objects.
In the opened window, you will see a universal group structure that you can customize to your needs:
Building — type of group. You can choose a different type, such as Unit, Floor, Apartment, or Custom.
Building # — group name. You can specify any name.
In the amount of — specify how many objects of this type will be generated.
Number from — indicate the starting number for the object.
Click on the
to add the next type of object, such as floors or apartments, and configure them similarly, or click on the
to remove any unnecessary ones.
If there are specific subgroups (e.g., parking or service areas), create them by
For example, in a residential complex with three entrances, each with five floors, and ten apartments on each floor, the structure will be set up as follows.
After completing the configuration, click the Generate button in the bottom right corner to see the result.
In the opened window, you will see the created structure. You can expand the objects using the arrows to the left of their names to check if the structure was created correctly.
If you need to make any corrections, return to the Settings section and edit the parameters.
Click Save to preserve your structure.
This way, you will have a digital copy of the object, which can be easily and intuitively managed.
Adding devices to the object
After setting up the structure of your object, the next step is to connect devices such as panels, monitors, and others. Connecting devices in Link ensures their proper operation and provides a convenient way to manage them through a unified interface.
How will we set up the device for you?
After adding devices to the Link system, all necessary parameters, such as phone book settings, SIP numbers, and forwarding rules, will be automatically configured, relieving you of the need to manually enter this data for each device.
Setup Steps:
Device
Go to the web settings of the device you want to add by using its IP address, inserting it into the browser's address bar.
You can find the device's IP address through RUT (Remote Upgrade Tool), which you can learn about here or directly in the Network settings of the panel or monitor.
Enter the login and password in the appropriate fields.
Default values:
Login: admin
Password: 123456
These can be changed if necessary.
Click Sign In.
Link
Go to Link in the Object group section in User management.
In the previously created group of your object, use the navigation arrows to select the object to which you want to add the device.
Click on the three horizontal dots next to the object to open the menu.
Click New device.
In the opened window, fill in the following information:
Device name.
Select device type (panel, monitor, etc.).
Select device model.
Enter the device's serial number (you can find the serial number in the Dashboard section within the web settings of the device).
If necessary, add geodata and description to the device.
Go to the Network section.
Enter the login and password for the device.
Create and enter a password for the interaction between Link and the device.
It is important to create a strong password that should be written down or remembered, as it will be needed for connecting the device to Link.
Click the save icon in the bottom right to add the device.
Device
Go to the Panel section.
The name may vary depending on the device being added, for example, Monitor, etc.
In the Apartment Settings area, configure the location of the device based on its position on the Link server, then click Submit. If the location is correct, no further action is required.
Wall - Device No. (for wall operation mode);
Unit - Building No., Unit No., and Device No. (for unit operation mode);
Personal - Building No., Unit No., Floor No., Apartment No., and Device No. (for individual panels or personal mode).
Go to the Network section.
Scroll down to find the settings block Management system BAS-IP Link.
In the URL field, enter the address of the Link server where the device was added.
In the Password field, enter the previously created password for the interaction between Link and the device.
Click the red SUBMIT button.
Next, go to the System section.
Select the Support window.
In the MQTT client debug block, click Start to initiate the connection of the panel to Link.
In the messages that appear, you should see “Send welcome message” — this indicates a successful connection.
Access restriction
Access restrictions are an integral part of the Link server that links devices, users, and schedules if required. The main purpose of Access restrictions is to enable users in the BAS-IP Link app to view devices and make calls to them. You can quickly configure giving access or not to these or those devices for concrete users. Access restrictions must be applied to groups with added devices and users.
The access restriction that is applied to a group will automatically be distributed and will be applied to all subgroups and their users.
Go to the Access restriction tab of the Access management section.
Click plus icon in the left low corner.
Enter the restriction name.
If necessary, enable the possibility to use this restriction for guest identifiers.
Add description, if required.
Select devices from the list or add new ones to allow their use. Further access restrictions will be applied to users or groups to allow them to open indicated device/s. Select the number of locks (if 2 locks are connected) that are allowed to open by users: the first, the second or all.
Select your object.
The access restriction that is applied to a group will automatically be distributed and will be applied to all subgroups and their users.
Click the Save button in the low left corner after entering all required data.
Automatic addition of users to groups
This step will show you how to quickly assign users to their apartments and issue licenses without unnecessary effort. To do this, you will need to collect the email addresses of the residents and follow the provided instructions. After successful setup, residents will receive an email that allows them to complete their registration and take advantage of the platform's benefits.
You do not need to collect all the email addresses of the residents. You can collect one email per apartment, and the added user will be able to manually add family members. This will significantly simplify your work.
Setup steps:
Export object structure
Filling out the table
Importing the structure to the server
Go to the Object group section in User management.
Click on the three horizontal dots next to your group's name and select Batch uploading of users.
In the opened window, you will see an interface for managing the object structure in the system, including data uploading and downloading.
In the Object type field, select the type of object from the dropdown list that needs to be filled with users (for example, building, unit, floor, etc.).
When selecting All, the table will be loaded with the contents of all your groups.
Click on the blue button Download to start downloading the table.
To work with the uploaded table, you must have an office suite with spreadsheet support installed, such as Microsoft Office, OpenOffice, LibreOffice, and others.
Open the downloaded file, where you will need to manually enter the information:
Object name - the name of the object, under which there will be a list of your objects in table format.
User name - the field for entering the name of the user you want to add.
User e-mail - for entering users' email addresses.
User's licenses - the number of licenses for the added user.
Object's licenses (Basic) - the number of basic licenses for the object.
Period "From" and Period "To" - to specify the timeframes for the validity of basic licenses.
Object's licenses (Plus) - the number of plus licenses for the object.
Period "From" and Period "To" - to specify the timeframes for the validity of plus licenses.
Please note that the number of issued licenses is limited by the total number of your licenses, and you will not be able to issue more than you have. The number of available licenses is directly related to the number of transferred SIP numbers from Intercom.
To find out the number of available licenses for you, expand the dropdown below.
After filling in the necessary data, download the table in ".xls" format.
Go to the Object group section in User management.
Click on the three horizontal dots next to your group's name and select Batch uploading of users.
By clicking on
choose the table you filled out and upload it.
Below in the Profile area, select the role with which people will be added to the objects, for example, User.
You can review the roles in the article Roles.
Click on Upload to upload the table with users.
After uploading, you will see a message confirming the successful addition of users in Link.
Users will automatically be added to the premises next to which you entered their data in the table.
Standard addition of users to groups
This section presents the main method for manually adding users to the system, allowing you to flexibly configure each account. By following a few simple steps, you can quickly create and set up a user with the necessary access.
Go to the Object group section in User management.
Using the dropdown arrows, find the apartment or object where you want to add the user.
Click on New User
In the opened window, fill in the necessary information:
Enter the name.
Select the User profile (you can find out more about profiles here).
Add the email.
If necessary, enter the other settings (not required for addition).
You can learn more about the other settings in the Users section.
Click on the Save icon at the bottom right to add the user to the object.
After adding, the user will appear below the object to which they were added.
Completing Link setup from the user's side
After adding users, they will receive an email inviting them to complete their registration. This section will show how residents can finalize their registration and invite their family members.
Completing Registration by the User
In this section, you will learn how to complete registration on the server after receiving the invitation via email. By following simple steps, you can activate your account and gain access to all the features of the Link platform.
Download and open the Link app.
Tap I have an invitation.
Tick the checkbox I agree with a private policy. To read the policy, follow the provided link.
Tap Select region
Choose the region from which the registration request was sent.
Privat server
Enter the server address or scan the QR code.
Press Next.
Cloud server
Select the region based on your location.
In the next window, manually enter the code sent to your email or tap the scanner icon to scan the QR code from the email.
Tap Next.
In the next window, you will see your details that were added during the server registration process.
Create a password and enter it in the appropriate fields.
Tap Next to complete the registration.
After completing the process, you will be taken to the main screen of the Link app.
Adding Other Family Members by the User
To add family members, follow these steps:
Open the Link app.
Click on the three horizontal lines in the upper left corner.
Select My profiles.
Click on your name.
Go to the Family section.
In the upper right corner, click on the
.
Enter the family member's name and email.
Click Send an invitation to send an invitation to complete registration via email.
Complete the registration based on the instructions sent to your email.
What awaits you on Link?
Transitioning to the Link platform opens up many new opportunities and improvements that will make your life easier and more comfortable. After completing the setup, you will have access to the following advantages:
Access Management: Full control of access to the building via a mobile app, including the ability to remotely open doors and create temporary guest access.
Enhanced Interaction Capabilities: Integration with modern devices, such as Apple Watch and Siri, as well as the ability to manage family events and room bookings.
Logging and Monitoring: Access to call history and access logs, as well as the capability to manage schedules and restrictions.
Modularity and Customization: Easy creation of spaces for residential and commercial properties with flexible rule settings for call forwarding and phone book management.
Modern Telephony Features: Support for SIP trunks, the use of virtual numbers, and compatibility with softphones for convenient communication.
Safety Tools: Integration with emergency call devices and elevator control, as well as access control to special areas.
We are confident that all your efforts in setting up the system will be richly rewarded with the convenience and benefits that Link provides. Welcome to the new era of space management!