Support
- BAS-IP (Unlicensed)
Outgoing call
With the help of this feature, you do not need to be near the panel to check the connection or correct operation of calls. You can just make a call from this section. To do it, enter the number of the callee device (can be a logical address, SIP number, or number for P2P calls) and click the Call button. To end the call, click Stop.
The call is displayed on the panel and the Outgoing call made from the web to the number event appears in the Logs.
Number formats:Â
If the call is made via the internal protocol, enter the device logical address:
for multi-apartment entrance panels, you must specify Building No. - Unit No. - Device No. For example, 0001-01-2.
for individual entrance panels, you must enter Building No. - Unit No. - Floor No. - Apartment No. - Device No. For example, 001-01-02-04-1.
for indoor video entry phone (monitor), you must specify Building No. - Unit No. - Floor No. - Apartment No.  For example, 0001-02-03-15.
If the call is made via P2P, enter the number in the format: sip:any number@IP address of the callee SIP client. For example, sip:3@192.168.1.25.
If the call is made via SIP, enter the number in the format: sip:callee SIP number@SIP server address. For example, sip:2255@us.sip.bas-ip.com.
MQTT client debugÂ
In this section, you can get the current MQTT client state or its actions: the client is enabled, the client is successfully connected, etc. Click Start to get information, and the corresponding button to stop the process.
This feature works only if the MQTT protocol is enabled.Â
Support team remote access
In this section, you can provide access to your device for the BAS-IP support team, so they can help you with fixing issues. To do it, enable the corresponding box and submit settings.
Feature available only if your device is not connected to the Link server via MQTT.
You may revoke the access at any time by disabling the box in this section.