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For troubleshooting, if a feature (any specific license) is disabled, this section can help identify the reason. It will indicate the group where the restriction is active, blocking the feature for lower-level groups.
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Adding a License for a User's Apartment
This section describes the process of adding a license to a specific user's apartment. Setting licenses at the apartment level allows for more flexible management of access to resources and features provided to end-users.
Go to the Group Object tab in the User Management section
Select the required apartment, click on the three dots next to the item, and choose Edit.
In the opened window, locate the Licenses section.
Activate the Enable restriction option to set restrictions for the group.
If the setting is disabled, the квартра has access to an unlimited number of project licenses
If necessary, check the Reminder of the end of the license period checkbox and set the date for sending notifications about the license expiration.
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You can configure a reminder to be sent before the end of the license validity period, specifying the number of days in advance and the notification frequency: once, daily, weekly, or every 30 days. The reminder will be sent to the email address of the person assigned the Site Administrator role. For details on configuring the reminder template, refer to Mail Templates. |
After enabling Enable restriction, click the green Add new license button to access the advanced license settings.
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After adding the license, a panel with a summary of available permissions will appear. Here, you can view key information, such as the license status and available features (e.g., virtual numbers, mobile applications, UKEY2). Click on this panel to proceed with further configuration steps.
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In the opened window, you can set the necessary permissions for the apartment by specifying the allowed number of SIP numbers and mobile devices. Additionally, you can enable certain features by selecting the corresponding checkboxes.
The number of SIP licenses must be at least equal to the number of mobile application licenses, as each application requires a unique SIP number for activation. For example, if there are 5 mobile applications, at least 5 SIP numbers should be allocated. In self-hosted systems, SIP numbers can also be used for internal communication, such as numbers for concierge services or SIP dialers.
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Only the permissions and features available to your group and within the allowed limits can be assigned to the apartment. If any restriction is exceeded or the settings contradict the licensing policy, the system will issue a notification, and saving the settings will not be possible. If the required permissions are unavailable, please contact your administrator for clarification. |
Once you have selected all the necessary permissions, check the License validity period checkbox to set the license duration:
Valid from — the start date of the license.
Valid until — the end date of the license.
When modifying license durations, ensure they do not conflict with the periods set for other related groups. Additionally, the duration you set for the license should not exceed the license period granted to you.
After completing all the settings, click the Save icon in the lower right corner to apply the changes.
Adding a User to an Object
Once you have completed all necessary procedures for configuring licenses, you can apply them to the users who will utilize them. When adding a new user, you can set the required permissions and restrictions for using your licenses.
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