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If you are going to host several independent projects on one server, you must create a root group for each project (as the main group) and then subgroups for houses, units, etc. It is important to provide correct permissions for user roles. More about this mechanism is here.
How to add root group
Go to the Groups tab in the User management section.
Click Add group and select Add root group.
Enter a group name.
Select its type: if the group is for building, unit, floor, apartment, or custom (for parking or service rooms). We recommend using a custom group type for root groups.
Enter a logical address: depending on the group type it can be Building No., Unit No., Floor No., or Apartment No.
Select SIP trunk (from the previously created) will work for the group for calls to mobile numbers (if the Link version with SIP and the corresponding license is used). Users of this group will use the assigned trunk when calling mobile numbers.
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Only one trunk can be assigned to one group. Different trunks can be used for root group and its subgroups. |
Add a description, if necessary.
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Select users (must be previously added in the Users tab).
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Users must be added to the group first, then devices must be added. If you skip this step and add devices before adding a user to a group, a feature of automatic creation of forward rules will not work correctly. This is especially important for apartment groups and monitors. If you add a device to a group without a user, device virtual number applies to an administrator, but not to the group user. So, the created forwarding queue will include the administrator instead of the user. |
Go to the Licenses section.
If you need to set restrictions for your group, enable Enable restriction and click the green Add new license button to access the advanced license settings.
In the newly opened window, configure the necessary nec essary permissions for the root group by specifying the number of licenses for SIP numbers and mobile devices. You can also enable additional features by selecting the corresponding checkboxes.
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Select devices (must be previously added in the Devices tab) installed in the place for what you are creating the group.
Enable and configure forward settings if necessary to redirect calls from devices/users added to the group to other devices.
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In the Elevators section, select the elevator you created if necessary. For more details, refer to the Elevators section.
On the next Notifications tab, select the users who will receive notifications from the group you are creating.
The list displays users with the "Object Administrator" role. Notifications will be sent to the email of the installed users.
If required, limit maximum values for guest passes created by this group of users. You can set the maximum number of days and passes allowed for the users to set when giving access to guests. To set a general guest access limit for the whole server and get more details, see Guest access limits by default.
Click the Save button in the low left right corner when all required data is entered.
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How to generate root groups
Go to the Groups tab in the User management section.
Click Add group and select Generate root groups.
Click Add group in the opened window.
Select group type: if the group is for building, unit, floor, apartment, or custom.
Enter the group name.
Indicate the number of buildings for which you need to create groups.
Set the number from which the numbering of buildings starts.
Click the plus icon to add subgroups (e.g. Unit) and enter the same information for this section: type names, amount of units in one building, and the number from which the numbering starts.
Add and set the same settings for floors and apartment subgroups.
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If you click 3 dots near the user name, you can edit/delete their profile or add a new identifier or virtual number.
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Group forward rules
In the SIP settings, you can enable the feature of automatic creation of forward rules for apartment group user/s. When adding a user that has a virtual number/s to a group, forwarding that includes all user numbers is automatically created. These rules will be sent to panel/s available for the group.
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