Forward rules

In this tab, you can create forward rules for redirecting calls from one virtual number to other/s. These rules can be applied to required numbers in the Virtual numbers tab. With the help ofandbuttons, you can edit or delete rules.

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How to create a forward rule

1. Go to the Forward rules tab of the Telephony settings section.

2. Click plus icon in the left low corner.

3. Enter a rule name.

4. Select in what case the call will be forwarded. The following options are available:  

   • to forward calls immediately to all indicated in the call queue field/s numbers;

   • to forward calls to indicated in the call queue number/s if there is no answer from the main number;

   • to set the time (5-30 sec) after which the call will be forwarded if there is no answer;

   • add number/numbers (to which the call will be forwarded) to the call queue from the virtual number list; 

   • to set call duration by clicking;

   • to set days and time when the forward is valid by clicking ;

   • forward calls to indicated in the call queue field/s numbers if the primary number is busy or an error occurs;

5. Click add call queue and select type number you want to add: virtual or mobile phone number (if SIP trunks are enabled). You can add () several call queues with a few numbers in them. 

6. Click the Save button in the left low corner when all required data will be entered.

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Forward rules filtering 

Also, there is a filter by rule name for quick search. To do this, you need to click the Add filter button, select the parameter and enter the rule name. 

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In addition, you can save your search for further use by clicking the corresponding button. All saved searches are displayed after clicking the Segments button.

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