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Forwarding from the entrance panel to indoor monitors/mobile devices configuration

Forwarding from the entrance panel to indoor monitors/mobile devices configuration

With the help of forwarding you can redirect calls from one device to another. Here you can find a detailed description of the forwarding configuration of calls from an entrance panel to various indoor entry phones or mobile device(s):

How forwarding works 

Forwarding from an entrance panel to various indoor entry phones or mobile device(s) is useful when the main monitor is off or the user can not answer the call from one device but can do it from the other. It is possible to add up to 8 directions for forwarding to be sure that the call will be received. 

Forwarding can be done to all numbers at once or one by one (to the numbers in turn with a 20-second delay). Also, a one-by-one forwarding mode is available.

Preparation before forwarding configuration 

1. Set device logical addresses for a monitor and a panel. If you want calls between devices to be made via SIP and Peer-to-Peer protocols (instead of the internal protocol), and thus the configured forwarding to work, you need to set different logical address values for the panel and the monitor. 

During a call, the panel refers to its forwarding queue only when it could not find any monitors according to the values of the building, unit, floor, and apartment. So, the easiest way is to set different logical addresses for the panel and the monitor. The images are an example of the panel (the 1st picture) and the monitor (the 2nd picture) configuration.   

Here is an example of logical addresses configuration for a monitor and an individual panel. For forwarding functioning, the values set in the Building fields must be different for the monitor and panel.

2. Download the BAS-IP Intercom app onto your mobile device(s). This app is necessary for making/taking SIP calls via your mobile(s). 

3. You must register with the SIP server. This service provides SIP numbers required for making calls between various devices via SIP protocol.

BAS-IP SIP service has 3 global regions (Asia, the USA, and Europe) and includes servers for corresponding countries. For correct SIP calls operation, you must register an