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With the help of forwarding you can redirect calls from one device to another. Here you can find a detailed description of the forwarding configuration of calls from an entrance panel to various indoor entry phones or mobile device(s):

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How forwarding works 

Forwarding from an entrance panel to various indoor entry phones or mobile device(s) is useful when the main monitor is off or the user can not answer the call from one device but can do it from the other. It is possible to add up to 8 directions for forwarding to be sure that the call will be received. 

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Preparation before forwarding configuration 

1. Set device logical addresses for a monitor and a panel. If you want calls between devices to be made via SIP and Peer-to-Peer protocols (instead of the internal protocol), and thus the configured forwarding to work, you need to set different logical address values for the panel and the monitor. 

During a call, the panel refers to its forwarding queue only when it could not find any monitors according to the values of the building, unit, floor, and apartment. So, the easiest way is to set different logical addresses for the panel and the monitor. The images are an example of the panel (the 1st picture) and the monitor (the 2nd picture) configuration.   

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Here is an example of logical addresses configuration for a monitor and an individual panel. For forwarding functioning, the values set in the Building fields must be different for the monitor and panel.

  • panel-20240129-190208.png
  • monitor-20240129-190155.png

2. Download the BAS-IP Intercom app onto your mobile device(s). This app is necessary for making/taking SIP calls via your mobile(s). 

 

3. You must register with the SIP server. This service provides SIP numbers required for making calls between various devices via SIP protocol.

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Expand
titleStep-by-step guide

You can register a SIP number with the BAS-IP Intercom app in 2 ways: manually or with the help of remote configuration.

To add number manually:  

  1. Beforehand, you must register with the SIP server (step 3) and create a SIP number (step 5).

  2. In the SIP server, open the Virtual numbers tab with information about your numbers.

  3. Open the BAS-IP Intercom app.

  4. In the Assistant menu, press Use SIP Account.

  5. Enter information about the SIP number, its password, and transport (this info you can find in the Virtual numbers tab of the SIP server). These numbers must be different from those entered in the entrance panel and monitor settings. 
    Pay attention to the Country field. You must choose the country corresponding to the server where you registered and the server address of your SIP number. For example, you use sip:57312@us.sip.bas-ip.com, so you must choose the USA in the app.

Info

For correct functioning, the SIP number indicated in the device settings and the BAS-IP Intercom app must be linked to the same SIP server. Also, this server must correspond to a country indicated in the app. 

Note

Pay attention that after entering the password incorrectly 3 times, your IP address will appear in the ban list. Information on how to unblock IP addresses you can find here. 

  1. After data input, press Login.

  2. When all steps are completed, the Registered status will be displayed at the top of the app. Also, the number name and SIP server will be shown in the account information.  

If you want to use the remote configuration feature: 

  1. Open the Assistant menu in the BAS-IP Intercom app.

  2. Press Fetch Remote Configuration.

  3. Press Scan QR.

  4. Log in to your account at the BAS-IP SIP server corresponding to your country and open the Virtual numbers tab.

  5. Choose the number you want to add to the app (must be different from the one entered in the entrance panel and monitor settings) and click App settings.

  6. With the help of BAS-IP Intercom, scan the QR code on the app settings page.

  7. After pressing Fetch and Apply in the Intercom app, all information about the SIP number will be automatically added to the app. As a result, the number will be registered and ready to use.

  8. When all steps are completed, the Registered status will be displayed at the top of the app. Also, the number and SIP server will be shown in the account information. 


All at once forwarding configuration 

When you prepare the entrance panel, monitor(s), and mobile device(s), you can set forwarding queue(s). 

1. Log in to the entrance panel web interface. By default, the username is admin, the password is 123456.

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One-by-one forwarding configuration 

When you prepare the entrance panel, monitor(s), and mobile device(s), you can set forwarding queue(s). 

1. Log in to the entrance panel web interface. By default, the username is admin, the password is 123456.

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All at once forwarding configuration for v3 panels (AV-01v3, AV-01Tv3, AV-02v3, BAS-IP VIZIT, BAS-IP CYFRA)

When you prepare the entrance panel, monitor(s), and mobile device(s), you can set forwarding queue(s). 

1. Log in to the entrance panel web interface. By default, the username is admin, the password is 123456.

...

One-by-one forwarding configuration 

When you prepare the entrance panel, monitor(s), and mobile device(s), you can set forwarding queue(s). 

1. Log in to the entrance panel web interface. By default, the username is admin, the password is 123456.

...