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Forward

Forward

To make a call between a panel and an indoor video entry phone (monitor) by pressing the button of the required apartment or entering its number, the panel and the monitor must have the same building and unit number in apartment settings. Also for monitors, you must indicate corresponding information about the floor, apartment, and device number.

Forward queues can be used to redirect calls to IP addresses, SIP numbers, or destinations configured through the alarm.com integration.

For digital two-wire systems, it is obligatory to configure a forwarding queue for each apartment.

During a call, the entrance panel searches for indoor monitors and processes forwarding rules simultaneously.

Calls can now be delivered both to local indoor monitors and to destinations configured in the forwarding queue.

If forwarding destinations are configured, their execution no longer depends on whether a local indoor monitor is available.

Forward settings  

Two forwarding modes are available: 

  • all at once: the call is made to all numbers simultaneously. 

  • one by one: the call is made to the numbers in turn with a 20-second delay.

If a call to a monitor is manually rejected on the monitor, the entire call sequence stops. The panel does not proceed to the next numbers in the forwarding queue.

How to make a new forward queue:

  1. Log in to the entrance panel web interface using the admin username and the password you created when first setting up the device or after a factory reset.

  2. Open the Forward tab and click New Forward.

  3. Enter your Apartment Number which consists of the floor and room number. For example, 223 indicates apartment 23 located on the 2nd floor. Entering this number on the panel the queue will work.

  4. Enter the Forward Number (directions for call forwarding). You can add up to 8 numbers for forwarding. Calls can be made via P2P, SIP, or destinations configured through the alarm.com integration.

Format for calls via P2P: 

Two formats for numbers are available:

  • sip:1@192.168.1.65, where 1 is the desired number to be displayed for the callee, 192.168.1.65 is the IP address of the callee SIP client (if you use a softphone, the IP address of a device where the softphone is installed);

  • sip:192.168.1.65, where 192.168.1.65 is the IP address of the callee SIP client (if you use a softphone, the IP address of a device where the softphone is installed).

Format for calls to SP-02 is: 

  • sip:192.168.1.99, where 192.168.1.99 is the IP address of the callee handset. 

 

Format for calls via SIP:

You can also use the short form and enter only the callee SIP number of the called device ("sip:" at the beginning and the SIP server address can be skipped). So, it is enough to enter 5588.

 

Format for calling the handset of a digital two-wire system:

  • laskomex:2, where 2 is an apartment number. 

 

Alarm.com Format

adc:1001

Where:

  • 1001 — destination number in the alarm.com integration.

The adc: direction works within the existing forwarding logic and does not require a separate routing scheme.

Existing forwarding modes and routing scenarios continue to work without changes to the configuration principles.

☞ For complete alarm.com integration setup instructions, refer to: Integration with alarm.com.

Using SIP accounts in forwarding rules:

If 2 SIP accounts are configured on the panel:

  • Calls via the first account require only a SIP number (e.g. 5588);

  • Calls via the second account require a full SIP address in the format: sip:number@server_domain_or_ip.

If forwarding includes numbers from different SIP servers:

  • Use One by one mode;

  • All at once mode is not supported in this case.

Flexible routing between SIP accounts for a single apartment is not supported.

 5. Save the forward queue by clicking Confirm.

Forwarding will work correctly even if numbers for both P2P and SIP calls are entered in the same queue.

Example of panel operation in combination with a digital two-wire system

We are required to call apartment 27. When entering the 27 value on the panel, it makes a call via internal protocol to the monitor in apartment 27. When entering the value 27 on the panel, the panel makes a call via the internal protocol to the monitor in apartment 27 and simultaneously processes forwarding rules configured for this apartment.

Then there are several ways for the panel to act:  

  • if there is no record for apartment 27 or it is empty, the panel will end the call;

  • if there is a laskomex:27 number, the panel will call the Laskomex handset with the No. 27;

  • if SIP, P2P, or adc: destinations are configured for apartment 27, the panel delivers the call according to the selected forwarding mode;

  • if there are several numbers indicated, e.g., laskomex:25;sip:1346@us.sip.bas-ip.com, the panel will make a call first to the Laskomex handset with the 27th number, and then to the specified SIP number;