Here you can find answers and solutions to popular questions.
- General questions
- Questions about indoor video entry phones (monitor)
- How to install an application on an indoor video entry phone (monitor)?
- How to install third-party app store?
- How to take incoming calls from a monitor to a smartphone through the Internet anywhere in the world? What’s required?
- Is it possible to set up a BAS-IP intercom system so that several monitors receive a call from one entrance panel?
- How to configure displaying a third-party camera during a call to an indoor video entry phone (monitor)?
- How will the user be informed when the alarm is activated?
- Is it possible to connect a monitor with 2-pair cable and use POE?
- Is it possible to forward calls at AM-02 concierge terminal?
- Is it possible to record a photo or video while motion detection?
- What format of SD cards do BAS-IP monitors support?
- What home automatics modules can be used with BAS-IP monitor?
- What to do if it is unable to update indoor video entry phone (monitor) firmware via the web interface?
- What to do if there is not Amaze app at the monitor?
- What to do if video from an IP camera is not displayed on a monitor?
- What types of motion sensors are compatible with Bas-IP monitors?
- How make a screenshot on the BAS-IP monitors?
- Questions about panels
- How to change the Wiegand type of panel reader?
- How to configure a simultaneous call from a panel to 2 concierge terminals via P2P?
- How to configure the AV-04AFD entrance panel to make emergency calls to rescue services?
- How to configure two locks control at an entrance panel?
- How to configure two-way video during the call
- How to customize sounds at multi-apartment entrance panels?
- How to set up and use UKEY to open two locks?
- How to factory reset an RFID reader of entrance panels?
- How to make AV-07B/T dictate its IP address?
- How to take incoming calls from an panel to a smartphone through the Internet anywhere in the world? What’s required?
- Is it possible to connect an individual entrance panel with a monitor directly, without a network switch?
- Is it possible to connect an IP camera to the entrance panel for license plates scanning?
- Is it possible to install a network reader with an embedded controller CR-02BD or an entrance panel outside?
- Is it possible to transfer Face ID to third-party readers or PACS (Access Control) via the Wiegand interface?
- What card formats do BAS-IP panels compatible with?
- What individual entrance panels have the Wiegand interface?
- What to do if a panel reads keychains SH-02 with the same code while adding them as identifiers?
- What to do if I can not import identifiers from the backup to multi-apartment entrance panels?
- What to do if the video before the answer does not work at АV-07В/Т after the firmware update?
- Can I get the video during the call from panel to IP phone?
- What is the maximum length of wires connected to RS485+ and RS485- contacts?
- What SIP protocol version is used?
- What audio codecs are supported?
- What video codec is supported?
- How is DTMF transmitted?
- What signaling ports are used?
- What is the range of RTP ports used?
- Questions about accessories
- Questions about BAS-IP services and software
- How many mobile phones can use one Link license?
- What are the PC Software functions?
- What is the minimum subscription number if the Link license expires after 1 year and not all users wish to continue it?
- What to do if Link software at a virtual machine can not see the network?
- What to do if the RUT cannot find the device in the network?
- How to update firmware of v3 devices using Remote Upgrade Tool?
- Questions about mobile apps (Link, Intercom, UKEY)
- How to open a lock with QR code?
- How to restore the Ukey app if the phone or all of its data were lost?
- How to update card reader firmware using BAS-IP UKEY Config?
- Is it possible to set silent mode for the Intercom or Link App?
- It it possible to change BAS-IP Link ringtone on the mobile phone?
- What is the working frequency of the BAS-IP UKEY app?
- What to do if outgoing calls from BAS-IP Intercom do not work?
- Does the Link app support all mobile operating systems? Are iOS, Android, and Huawei Harmony all compatible?