How to create a virtual number?

Go to the Virtual numbers tab of the Telephony settings section.
Click ➕ icon in the lower-right corner.
The system will automatically generate a SIP number. Enter a name for the number.
Create the password for the number.
Tick the Active box to turn on the number operating.

To deactivate a number enable this box in the number settings.

Select the user (from previously added in the User tab) of the number.
Select the device on which the number must be used. If a user will use the number on a mobile device, leave the field blank.
If it is necessary, enable and forward settings for the number and set them manually or select a forward rule from previously created.

It is also possible to create forward rules in the corresponding tab. The following options are available:

to forward calls (from devices/users added to the group) immediately to all indicated in the call queue field/s numbers simultaneously.
to forward calls to indicated in the call queue number/s if there is no answer.
to set the time (5-30 sec) after which the call will be forwarded if there is no answer.
add number/numbers (to which the call will be forwarded) to the call queue from the virtual number list.
to set call duration by clicking the Gear button.
to set days and time when the forward is valid by clicking the Gear button.
forward calls to indicated in the call queue field/s numbers if the primary number is busy or an error occurs.

You can get numbers for calls and forwardings in the Virtual numbers tab (if you have the corresponding license).

Click 💾 Save button in the lower-right corner when all required data will be entered.