Project configuration in case of tenants availability

Here you can find detailed steps on how to manage users who rent places in the residential area. Steps 1-10 describe how to configure a basic house project and what to do when a tenant moves in. Step 11 provides list of actions when a tenant moves out.  

1. Configure basic server settings for the correct functioning:

• main information.

• mail server for sending emails from the Link.

• notifications about the system that the administrator will get.

• SIP settings for calls functioning.

• purchased license.

• SIP trunks for call to mobile numbers functioning (if the corresponding license is used).

• the appearance of the guest pass for the mobile app.

• information about the management company for display in the mobile app.

• invitation or other default emails.   

2. Add user profiles for various users and configure their permissions. 

In general, 3 profiles are enough for the basic project, and they are created by default:  

• administrator controls the whole system and has all possible permissions to perform system installation, configuration, and support.

• concierge interacts with residents and visitors, manages access conditions, and sends announcements and messages: announces (can create/edit/delete/send announces, can view particular announces); calls (can receive call like concierge, can call to intercom); conversations (can create conversation/conversation message, can accept messages from descendant users); devices (can view devices, can view device events); elevators (can view elevators); emergency alerts (can view emergency alerts, can playback emergency alerts); group types (can view group type); markers (can view marker). 

• user is a profile for residents with the following permissions: access restrictions (can view/create/delete access rules); announces (can particular announces); calls (can call to intercom); conversations (can create conversation/conversation message); devices (can view devices/all devices); group types (can view group type); identifiers (can view particular identifiers; can create/delete identifiers; can create guest identifiers, can export identifiers); profiles (can view available roles only).

If necessary, you can edit these profiles in the corresponding tab and add other permissions or create new profiles:  

1. Go to the Profiles tab of the User management section.

2. Click the plus icon (in the low left corner).

3. Enter a profile name and add a description (if required).

4. Select the required permissions.

5. Save data by clicking the corresponding button in the low left corner.

Also, it is possible to use one server for several small projects, e.g., for some separate areas with few devices. You can read about this configuration by following the link.

3. Add a group(s) for the house/s. 

For example, there is 1 house with 2 units, 20 floors, and 4 apartments on each floor. So, manual group creation for example looks like this: 

1. Go to the Groups tab in the User management section.

2. Click Add group and select Add root group.

3. Enter a group name, e.g. Heathfield House1.

4. Select сustom for type.  

5. Add a description, if necessary.

6. Click the Save button in the low left corner when all required data is entered.

Open

When the root (basic) group is created, you are required to add subgroups for each unit, floor, and apartment. To do this: 

1. Find previously created root group in the list. 

2. Click 3 dots near the group name.

3. Select a new group. A menu for adding a group will open.  

   Open

   

4. Enter all data that you've entered for the root group, but pay attention that this group stands for unit:   

   • enter a group name, e.g. Unit 1.

   • Select a unit for type.

   • Enter a logical address: Unit No., e.g. 1. 

   • Add a description, if necessary.

5. Click the Save button in the low left corner when all required data is entered.

6. Repeat steps 1-5 to add a group for the 2nd unit. Pay attention, logical address must differ for the 2nd unit. 

7. Repeat steps 1-5 to add subgroups for 20 floors in every unit and 4 apartments on each floor. Select the corresponding group type.  Pay attention, that subgroups for floors must be added to a unit group, and subgroups for apartments must be added to a floor group.       

As a result, you will receive the following hierarchy: 

Open

Also, you can enter data about groups you are required to create and they can be generated automatically. Detailed steps you can read here or watch the video.    

Further, you must add users and devices to the required subgroup (unit/floor/apartment) and set access restrictions for them.  

4. Add device(s) to the system.

All devices (panels, controllers, monitors) must be added to the Link server to associate physical devices with data on the server. To do it:

1. Go to the Devices tab of the Device management section.

2. Click the plus icon in the low left corner.

3. Enter the device name.

4. Select its type: panel, monitor, access controller.

5. Select the device model.

6. Indicate the device Serial number (check the Dashboard tab of the device web interface or device box).

7. Select a group/subgroup where the device is installed.

8. Set panels location geodata. This data is required for the Link app, when a visitor with a pass (added to Apple Wallet) approaches the available panel (with location), the pass will be automatically shown.

   Open

   

9. Add a description, if necessary.

10. Enable using a camera to identify license plates, if necessary. 

11. Allow remote lock opening (from the device web interface, via API), if necessary. 

12. Enter network settings for server and panel interaction:

    • select the MQTT communication protocol.

    • enter the device IP address and port (for HTTP only).

    • enter login and password that are used to enter the device web interface.

    • indicate server interaction password (is created in the Management system section (Network tab) of the device web interface).